Help & Policies

Review the allowance, format and any price shown before confirming a generation request. Opening the form does not create media.

Check Tasks for requests still processing or needing attention. Delivered items can be opened from your private media library. Unused reservations and confirmed usage are shown separately.

A series page lists its episodes and current access. Open an available preview before deciding whether to buy.

Membership and standalone content purchases have separate receipts. Check the exact episode or series access shown for your account.

Opening a Reel scenario prepares a draft; it does not send a message or start generation. Review your draft before confirming a reply.

Saved memories and written transcripts are separate. Resetting remembered context stops unfinished replies using that context, while delivered chat history and existing media are kept.

Open Orders to review the actual payment and access status. A payment redirect alone does not confirm a purchase.

For a refund request or a billing question, select Billing below and include the relevant order reference. Review is specific to that order; submitting a request does not automatically issue a refund.

Reset remembered context separately from your written chats. Private character deletion requires an explicit confirmation and has a separate cleanup receipt.

Use the deletion receipt to track confirmed cleanup and eligible retries. It does not certify separate upstream or backup retention. Your membership and orders are unchanged by private character deletion.